Support
Questions about a pilot, monthly chase, or a weekly report? Email us. We run async — no phone queue.
How to contact us
Primary: [email protected]
Subcontractor chase mail (outbound requests and nudges) sends from [email protected]. Reply to chase threads as needed; for account or billing questions, use ops@.
Domain: vynlith.com · Brand: CleanFile Ops
What we help with
- Pilot or monthly scope, pricing, and start dates
- Intake lists, register status, and weekly Clean File / Block Pay reports
- Chase cadence, deficiency notices (admin), and document receipt questions
- Billing and invoice questions for prepaid pilot or monthly service
- Access to files and exports you have already received from us
Response expectation
We reply asynchronously during US Eastern business hours (roughly Monday–Friday, 9am–6pm ET). Most messages get a first reply within one business day. Same-day turnaround is typical for active clients; weekends and holidays are next-business-day.
We do not offer 24/7 live chat or phone support.
What we don’t do
- Certify that insurance coverage is adequate or “compliant”
- Provide legal advice, draft custom legal instruments, or act as your attorney
- Replace your broker, counsel, or controller on payment decisions
- Invent, alter, or backdate COIs, W-9s, or waivers
All work product is administrative support for your review. You and your licensed advisors own compliance and pay decisions.